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Customer Service Skills

 

SKILLS PROGRAM 3

CUSTOMER SERVICE SKILLS

 

CUSTOMER SERVICE SKILLS

This SKILLS PROGRAM is a combination of 4 unit standards. It ensures that learners will understand the customer service skills.

Apply the basic skills of customer service 

114974

2

10

Apply the Batho Pele principles to own work role and context 

242860

4

Apply knowledge of self and team in order to develop a plan to enhance team performance

13912

5

 

Contact / Facilitation Days

6 DAYS

Workplace Application Days

13 DAYS

 

Theory

45 Hours

 

Practical

105 Hours

 

Assessments

2 Hours

 
 
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